• Our Design Team Our Design Team
    Q: How many persons in charge of product design? A: 6 staffs at design team are driven by the satisfaction that comes from creating on products, packaging, websites. Q: Should i trust the designs from your team? A: 4 product managers dedicate in indoor furniture over dacates which ensure we always catch up the latest trends, creat the right products for you.
  • About Manufacturing Capacity About Manufacturing Capacity
    Q: What about MOQ? A: Usually it is 300pcs per item. If tag-on production is available, 100pcs is fine for trial order.  Q: Capacity per month? A: Normally, it's 45x40'C/month, in the peak season it can reach 60x40'C/month. Q: How long to get free samples? A: Generally it takes 15-20days to finish sample. Relative charge includes double FOB cost for samples, plus freight fee to your address. The sample cost will be returned to you if order quantity is more than MOQ per sku.Q: What is your lead time? A: 60-75 days upon receipt of order confirmation. We need to receive deposit within 3days after you confirm the order or lead time might be updated. All these are set on samples confirmation basis. For new customers, we need 5-15 days more for paper work communication.
  • About Certificate&Test About Certificate&Test
    Q: Safety raw materials? A: Yes, the main material of MDF has to be tested and we are able to provide the certificate for different markets, like E1/EPA-P2 certificates. Q: Eco-friendly paints for kids furniture? A: Every year, we arrange third party to test paints, make sure it conforms to EN71-3, which includes heavy metal and phthalates restriction. Q: Factory audit? A: Our factory has BSCI,ISO9001 and Sedex certificate,we are also walmart audited vendor. Q: Product Testing? A: We always do internal engineer testing review as per ASTM or EN standard before mass production. 3rd party test report is also available.
  • About Sample About Sample
    Q: How long does it take to see a sample? Can I get Sample free ? A: Generally it needs 15-20days to finish sample, and you will be charged by double FOB cost. Freight cost will be covered by your side. If you confirm order later, you have chance to get money back when order quantity is more than MOQ per sku. Q: Will you send me the sample picture before you deliver it to me? A: Sample pictures will be sent out for your confirmation/further comments for sure. We can also schedule a live meeting to review samples if you need.
  • About Customer Service About Customer Service
    Q: Do you offer product photo shooting service? A: Yes,we believe nice photos attract people and boost the sales. We have 5 studios partners in service in order to provide prompt photography for us. We will send samples to different studios according to your market tastes. Q: May i have the spare parts? A: Yes,we usually provide free hardware spare parts. We can also provide wood parts in separate packing but if might arise some extra labor costs, depending on order qty. Q: How do you handle customer complaints? A: In case of customer complaint,our sales will immediately hold an internal meeting with PM,PE and QC team to offer timely solutions. We also often take the initiative to capture and analyze consumer feedback from website,it helps us develop proudcts, improve customer service, and manage customer satisfaction. We value your feedback and make progress always. Q: Can I get compensation if there is defective in your shipment ? A: Yes. You can talk to NuTrend Sales if you have claims.We will provide solutions case by case. Generally, we don't provide discount if return rate is less than 3%, which means you need to consider some percent return lost as part of your cost. If you need to credit NuTrend every piece that consumers return, we are ok to do so. But pls advise the request before you place an order, we will include the service and update price accordingly or provide extra product quantity in next shipment.
  • About MOQ About MOQ
    Q: What’s your MOQ? A: Our MOQ is 300pcs generally. While for new customers or new items trial order, we can do special deal by accepting 100pcs only. Q: Can I customize the products? And what is the MOQ? A: Certainly,we are able to customize products as you require. MOQ will be 300 -500 pieces per color depends on different products.   Q: May I do a mixed loading? A: Mix the goods for a full container loading is welcomed. There is extra cost USD200 ~ 300 for LCL loading. Q: Your MOQ 300pcs is too much for me for first order, can I order with lower quantity such as 100-200pcs? A: We suggest you to buy our hot selling items in order to open markets with lower risk. We always have those best sellers available to tag on production all round the year, so we accept 100 ~ 200pcs for your trial order. You can also order 300pcs for each, and split them with two shipments in 4weeks with free warehouse cost. Q: Can you do drop shipping ? A: We provide drop shipping and wholesaler service in USA for some best sellers, but not in other market. We are going to launch drop shipping in new markets. Will update you if we extend business to your country.
  • Our Marketing Our Marketing
    Q: Besides website, where can I find you? A: You can find us at canton fair, Shanghai furniture show, Wechat, Facebook, Youtube, Linked, Vimeo, Twitter, Pinterest. Q: Where is main markets? A: Our main market covers North America around 60% , Australia 15%, Europe 15%. Q: What's the type of your customers? A: Most of our customers sell products on-line, some of them are big chain stores. All of our products with mail order packing can pass 3A or 6A drop test.Q: What about FOB price range? A: Most prices vary from US$25 ~ US$65 depending on categories. Q: Where can I find your products? A: You can find us at website(www.nutrendcn.com) and Wechat, Facebook, Youtube, Linked, Vimeo, Twitter, Pinterest.
  • Our Products Our Products
    Q: Most advantageous products? A: We are very good at MDF painted with matt & high glossy products, which combine with solid wood or metal components. We also do wood veneer/ PB melamine/paper lamination finish. Q: Key categories? A: We have 4 main categories covering Living room furniture, Kitchen trolley, Kids furniture, Desk & Storage. Other products such as cat box, bathroom furniture, bed frame, chest, dining table etc are also available. Among these products, our best sellers are side table, coffee table, console table, kitchen carts, kids storage and writing desk. Q: OEM product is available? A: OEM project is always welcome. Our PM/PE/QC will work through from designing to finishe droducts, along with solutions and quality assurance. Q: Different colors for one product is ok? A: Any color is welcome, as long as reach out MOQ of 300pcs/color request.
  • About Customer Service 2 About Customer Service 2
    Q: Quality guarantee? A: We provide one year guarantee for spare parts replacement, beginning from ETD date. Q: Whom I can contact if I am not satisfied with your service? A: Pls mail to GM at vivian@nutrendcn.com for help or add wechat through her cellphone number. Q: Spare parts? A: Yes,we usually provide free hardware spare parts. We can also provide wood parts in separate packing but if might arise some extra labor costs, depending on order qty.
  • About MOQ About MOQ
    Q: What’s your MOQ? A: Our MOQ is 300pcs generally. While for new customers or new items trial order, we can do special deal by accepting 100pcs only. Q: Can I customize the products? And what is the MOQ? A: Certainly,we are able to customize products as you require. MOQ will be 300 -500 pieces per color depends on different products.   Q: May I do a mixed loading? A: Mix the goods for a full container loading is welcomed. There is extra cost USD200 ~ 300 for LCL loading. Q: Your MOQ 300pcs is too much for me for first order, can I order with lower quantity such as 100-200pcs? A: We suggest you to buy our hot selling items in order to open markets with lower risk. We always have those best sellers available to tag on production all round the year, so we accept 100 ~ 200pcs for your trial order. You can also order 300pcs for each, and split them with two shipments in 4weeks with free warehouse cost. Q: Can you do drop shipping ? A: We provide drop shipping and wholesaler service in USA for some best sellers, but not in other market. We are going to launch drop shipping in new markets. Will update you if we extend business to your country.
  • About Payment Terms About Payment Terms
    Q: Could you offer me any discount? A: We usually offer our best price based on our MOQ.We can see if there is room to offer a discount if you require a huge buying qty. Q: What's your payment terms? A: 30% deposit, balance in 21days by copy of BL. Q: Could you help me to arrange the shipment and offer CIF price? A: Yes,FOB and CIF price are both available.We have long-term cooperation with freight forwarder who can provide competitive carriage quotes.
  • Our Design Capability Our Design Capability
    Q: Can I make some changes to the original design? A: Yes,OEM project is also available. We can provide customized design according to customer’s requirements. Our product manager and engineer are specializing in providing highly qualified solutions and service. Q: May I have some more options for a whole collection? A: Yes,we provide solutions with 3D rendering if you want to add more models. Our design team always keep promoting new designs to enrich your product line. Q: Can you provide us with designs based on the elements we desired? A: Yes. NuTrend is built by a rich-experience team in this industry,which allow us to provide right and creative solutions based on customer’s requirements. Consider production advantage, define the market and customer, choose most economic material, design the right hardware & structure, make our production technologically feasible and customer desirable.